Services - Customer Service

Fence Experts at Your Service

  • From the smallest residential fence packages to the largest industrial bonded projects, our expert staff is committed to provide you with sound technical advise and accurate cost estimates.
  • Planning and Estimating - Phoenix customer service personnel can provide project scope, specification and costing assistance.
  • Phoenix offers both Professionally Installed Fence Packages and "Do-it-yourself" supply only fence packages (complete with easy to follow installation instructions).
  • Specialized Sales Teams are dedicated to each of the following industry / customer groups:
    • Order Desk Sales – Dealer Network (Home Improvement Centers and Supply Stores), Supply Only Do-It-Yourself Fence Packages, Local Fencing Contractors
    • Residential Sales – Professionally Installed Residential Fence Packages
    • Commercial / Industrial Supply Only – Large Commercial Fence Contractors and Individual Commercial Businesses
    • Commercial / Industrial Supply and Install – Professionally Installed Commercial / Industrial Fence Projects for General Contractors, Individual Commercial Businesses, Industrial Plants, Oil Companies etc.


Hours of Operation

  • Monday through Friday - 8:00 AM to 5:00 PM
  • Saturdays - 8:00 AM to 12:00 PM
  • NOTE - Only open on Saturdays in Edmonton, during the summer months & not including long weekends
  • 7/24 On-Call Emergency Service – After hours emergency service is available by calling our Edmonton main phone number (780-447-1919 or 1-800-661-9847) and following the message instructions. Both, an “Automatic Gate & Access Control System Technician” and “Fence & Gate Repair Technician” are available upon request.


Dealer Programs

Dealer Programs - Phoenix supports a comprehensive “Stocking or Special Order” Dealer Network program for all products. Chain Link, Vinyl and Ornamental Displays c/w Header Boards available upon request. Phoenix offers a Pricing Catalog for complete product line. Please contact Phoenix for further details.